Shipping and delivery

If all products in your order is stock are normally delivered within the 10-20 working days. There is some exceptions where the fulfillment center sends to the hub inside country which causes longer shipping time, see exceptions in below table.

In case of pre-orders, the expected delivery time is also indicated in the item description in the website (however, note changes in date may occur). In case of delay in deliveries we will continue to monitor the orders and write updates on our website. 

• All orders within Europe are normally shipped from Aimplify in Germany.

• All orders within North America are normally shipped from EComm3Pl in the US.

• The rest of the world are normally from our fulfilment centers VFI Asia in China.

Note, if a product is out of stock at one warehouse then you order might be sent from other fulfilment centers.

*VAT free for customer

If you at checkout get the message "No shipping methods found for this country" it is because of shipping difficulties to this country. Let us know through an email to info@iongamedesign.com and we will try to work something out. Depending on delivery method you may be required to pick up the order at a specific delivery point. You are required to do so within the time specified in the notification of delivery. If you do not pick up the delivery in time you may be charged a fee and the order may be sent back to us at your expense. We may also cancel the order if the delivery is not picked up in time.

TIP! After 20kg, it is better to divide your order in multiple shipment to be cheaper as the price jumps way more.