FAQ General

Printed Rule Books PDF Collection

MISSING OR DAMAGED COMPONENTS

Q: My game is missing some components?

A: Please fill out the following form and we will send you replacement parts:

https://iongamedesign.com/pages/spare-parts

Q: My game has some components that are damaged?

A: Please fill out the following form and we will send you replacement parts:

https://iongamedesign.com/pages/spare-parts

SHIPPING/ FULFILMENT

Q: Can you please give me an update about when my order will be sent?

A: Please send an email to info@iongamedesign.com and we will check your order and get back to you. Please note that the response time is 5-10 days.

Q: What's Taking So Long?

A: There has been a queue in production here at ION caused during the world events in 2020-2022. To decrease a queue is a gradual process, and it is continuously decreasing, which is great! We try to keep customers updated through the Production Pipeline.

Q: Will I receive a tracking number for my order?

A: As soon as your order is shipped by the fulfillment center they will send you a tracking number by email. Tracking numbers are not handled by ION.

Q: How Much Does it Cost to Ship to My Location?

A: To get an estimate on how much your shipment will cost, you will need to go to our online store.

Once there, go to the items you want to purchase and add them to your cart. Each time you do this, you will have the ability to choose what region you are shipping to. Choose according to the address you will want the order to ship to.

In order to view the estimated shipping cost, click "Checkout." You will then be prompted to enter in your shipping address information. Once this information has been entered, any applicable shipping options will be displayed, along with their associated cost.

Q: I haven't received my order yet. What should I do?

A: There is nothing quite as frustrating with online shopping as having a shipment go astray.

Q: There may be a few reasons why you have not received any notification for your package:

Double-check that your order doesn't contain any preorders. If there is one, please note that none of your items within that order will ship until the preorder is available.
If your tracking number is reading as invalid, your information may not yet be available. Check the carrier's website periodically as their system may not have updated. It can sometimes take 24-48 hours for a package to reach a distribution hub and be scanned in.
If Kickstarter order make sure that you have filled out pledge manager and paid shipping.
While you will receive a dispatch notification, you may not receive a tracking number if your package is under 2kg. This weight range usually falls under the threshold of required tracking with most couriers.

We apologize for any inconvenience this may have caused. If none of the above bullet points apply to your specific situation, please let us know by sending an email to info@iongamedesign.com

CANCEL ORDER

Q: Could I please cancel my order?

A: Please send an email to info@iongamedesign.com and they will help you to cancel your order and receive a refund.

CHANGE/ ADD TO ORDER

Q: How can I make changes to my order?

A: Unfortunately our webstore does not allow you to make any changes to your order once payment is made. If you want to make any changes then please send an email to info@iongamedesign.com and they will help you to make changes to your order.

COMPLEXITY

Q: How Difficult Are Ion's Games?

A: You can understand the level of difficulty of ION’s games looking at the weight given trough the Board Game Geek weight system.

Factors that affect a game's weight include:

Amount of rules
Gameplay length
Amount of luck
Technical skill required (math, planning, reading, etc.)
Amount of choices available
Amount of bookkeeping
Level of difficulty

BGG uses a 5-point Weight scale:

Light (1)
Medium Light (2)
Medium (3)
Medium Heavy (4)
Heavy (5)

Ion Game Design covers different levels of difficulty. From the easiest ones (like StegegetS), to the most elaborated ones (like High Frontier 4 All).

FUN STUFF

GAME SUBMISSION

We have set production schedule for 2024-2026 so at the moment unfortunately we do not accept any game submissions. However in line with ION’s vision to spread board gaming culture we want to offer that benefit without restraint! You can bring life to your game ideas with our Masterclass in Boardgame Creation and Publishing service.

GIFT CARDS

Tips on how to buy the world's best gifts via our website.

https://iongamedesign.com/products/gift-card

CROWDFUNDING

At Ion Game Design we fully embrace the crowdfunding path for our games making it the standard way we introduce our games to the market. There are several reasons why.

Community. First and foremost we believe in a continuously evolving relationship with our players. Through crowdfunding we can share the later parts of the development process with you all and open up for feedback and other involvement.
First access. You are ensured to get the game in the first wave of shipping, the same wave that is sent to shops.
Good price. We always offer our games at a good price for those who back them on Kickstarter. In addition we also offer combination packs at even better prices that are normally not found later in our webshop.
Only actual shipping cost. As usual we will only add actual shipping costs to any order, nothing extra for handling. This will be added afterwards in the pledge manager which avoids it to be increased by campaign fees as well.
Combined shipping advantage. The pledge manager will as usual contain add-ons and all our other games. We will combine the shipping costs for all extra items bought in the pledge manager and any games backed during the Kickstarter.
Be a supporter of our efforts for the benefit of all. By backing the games you make it possible for us to have a more stable development process and to order larger print runs, and thus making it possible for the price per game to be lower for all of you.

FEEDBACK

At ION we always try to improve and get better for this reason we are curious to hear from our friends out there in the world. You are welcome to contact us at info@iongamedesign.com

WORK AT ION GAME DESIGN

If you are interested in working or doing an internship at Ion Game Design do send a CV to info@iongamedesign.com and we will get back to you if there is any possibilities.

QUALITY

More information will follow.

OTHER

Q: Can I Come To Your Store?

A: No, we don't have our own store, but hey, what a nice webshop :)

Q: Why is all prices in $US?

A: We use USD in all our transactions as much as possible. We have set up a bank account that is run in USD, even though the bank is located in Sweden. This is to secure the value of backers money from fluctuations on the currency market, which otherwise is a risk. All manufacturers in China want the payment in USD. We also avoid some exchange service costs and can all in all keep prices lower this way.

NOTE, the prices are only written in USD, but you can use any currcency through a credit card to paypal

PROBLEMS WITH COMPONENTS

Q: My neoprene mat is badly bent, how can this be fixed?

A: You can iron the neoprene mat. Just make sure you use parchment or a shirt between it and use the lowest "steam".

Q: The miniatures are bent/deformed, how can this be fixed?

A: Unfortunately the bends on plastic miniatures can easily happen. You can fix it by putting the base in hot water in 10-15 sec, shape the miniature and then add to cold water in 10-15 sec.

Q: I am missing the stickers for Stationfall?

A: Sticker sheets are not in the printed game. There were stickers for the bags, but when we tested it, it was enough with clear plastic bags, the stickers were just in the way. There were also stickers that were to go on the bases for the minis, but we found there is not enough room to make them readable.