Shipping and delivery

If all products in your order are in stock, they are normally delivered within the 10-20 working days. There are some exceptions where the fulfillment center sends the your order to a hub inside the country which causes longer shipping time, see exceptions in below table.

In case of pre-orders, the expected delivery time is also indicated in the item description on the website (however, note changes in date may occur). In case of delay in deliveries we will continue to monitor the orders and write updates on our website. 

• All orders within Europe are normally shipped from Fulfillment Europe in Germany.

• All orders within United Kingdom are normally shipped from Zatu in the US.

• All orders within North America are normally shipped from Platforms LLC. in the US.

• All orders within Australia/ New Zealand are normally shipped from VR Distribution in Australia.

• The rest of the world are normally from our fulfilment centers VFI Asia in China.

Note, if a product is out of stock at one warehouse then you order might be sent from other fulfilment centers.

 

Country	Estimated days
Australia/NZ	28
Japan	21
South Korea	21
Philippines	37
Singapore	28
Taiwan	14
Thailand	37
Indonesia	50
South Africa	37

 

If you at checkout get the message "No shipping methods found for this country" it is because of shipping difficulties to this country. Let us know through an email to info@iongamedesign.com and we will try to work something out. Depending on the delivery method you may be required to pick up the order at a specific delivery point. You are required to do so within the time specified in the notification of delivery. If you do not pick up the delivery in time you may be charged a fee and the order may be sent back to us at your expense. We may also cancel the order if the delivery is not picked up in time.

 

TIP! After 20kg, it is better to divide your order in multiple shipments to be cheaper as the price jumps way more.